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FLS.net Privacy Policy
Download the 2018 Term and Conditions

This privacy policy has been compiled to comply with GDPR, CAN-SPAM and CalOPPA regulations and to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When do we collect information?

We collect information from you when you apply for English language or study travel programs on our site, place an inquiry regarding English language or study travel programs on our site, subscribe to our newsletter, respond to a survey, fill out a form on Facebook or Instagram, use Live Chat or enter information on our website.

How do we use your information?

We may use the information we collect from you you apply for English language or study travel programs on our site, place an inquiry regarding English language or study travel programs on our site, subscribe to our newsletter, respond to a survey, fill out a form on Facebook or Instagram, use Live Chat or enter information on our website in the following ways:

• To personalize your learning experience and to allow us to deliver the type of product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with you after correspondence (live chat, email or phone inquiries)
How can students review and edit their personal information?

It is important to FLS that the information we keep about our students is accurate. Students may therefore request a copy of the personal information stored in our internal student management system. Students may request that incorrect information be changed. Upon verification of the accuracy of the new information, the student may request to view the changes.
How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning on internal systems.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled, that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information, to outside parties, unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users: https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

GDPR Compliance

What is the lawful basis for collecting and processing data, and how is that data protected?

FLS acts as both a processor and controller of certain information that you submit to FLS. FLS collects your information as part of the process of answering your inquiries and enrolling you as a student. For example, we collect your name and your email address to answer questions you may have and to contact you with important information as you prepare for your study in the United States. We collect information on your age to determine that you meet our minimum age requirement to participate in our program. If you intend to apply for a student visa, we must collect your country of birth and citizenship, as well as verifying your financial ability to support your education in order to issue an I-20 form. We may collect information on your allergies to properly place you in a host family. We may collect medical information if such information is required by the campus on which you will be studying.

Your information is kept in a secure, password protected student management system with layers of access. For example, our Accounting Office can access your name and length of program, but our teachers cannot access this information through our database.

Selected third parties may also have access to some of your information. For example, FLS shares certain student information with SEVIS to comply with federal regulations. Our bank may collect wire information or credit card information if you choose these methods to pay for your study. FLS never shares any of your information with a third party unless it is necessary to do so to provide a service you have requested, or upon your specific request.

You may cancel your enrollment or inquiry at any time. This will stop FLS from further processing your information.

How can students review and edit their personal information?

It is important to FLS that the information we keep about our students is accurate. Students may therefore request a copy of the personal information stored in our internal student management system. Students may request that incorrect information be changed. Upon verification of the accuracy of the new information, the student may request to view the changes.

How long does FLS keep personal student data?

Because you may need FLS to verify your grades, period of enrollment, final level achieved, or other information when you apply for continued education, when you apply for employment, or to verify your time and purpose in the US to various governmental bodies, FLS will keep your personal data until you request that it is removed. Additionally, US law requires schools to keep identifiable student records on file for a minimum of five years.

You may request that FLS remove all or part of your personal data at any point after five years after your last date of attendance at FLS. Please be aware that if you make this request, FLS will not be able to provide transcripts, verify your dates of enrollment, verify your English proficiency, reprint certificates or diplomas, or fulfill similar requests.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

301 N Lake Ave #310
United States
(626) 795-2912

Last Edited on 2018-05-25

FLS Terms and Conditions

Download the 2018 Term and Conditions

1. Age Restrictions

While FLS is pleased to open its programs to a variety of participants, we do ask that advisors respect these age restrictions: English Language Programs: Students must be at least 15 years of age to participate in these programs. There is no upper age limitation. For summer programs we accept students as young as 13 at select campuses. FLS can accommodate some younger students under special circumstances; please contact us if you have questions. Specialty Tours and Study Tours in the USA: Students must be at least 14 years of age at most campuses, unless an exception is granted by FLS. In addition, students from 14-17 years of age must be accompanied by responsible, adult chaperones at a ratio of at least one chaperone for each 15 students. Junior Camp at CSU Northridge is open to students age 12 and older. Outdoor Adventure Camp at Tennessee Tech University is open to students age 10 and older. Please contact a representative of FLS if you have a special request for a student under 14.

2. Airport Pick-Up

Airport pick-up service includes being met at the airport by an FLS International representative, and transportation from the airport to the student's accommodation. FLS requires your flight information at least 14 days before your arrival in the United States. The Airport pick-up fee will not be refunded if a transfer is missed due to information received after this deadline, or due to a failure to inform FLS of changes in your itinerary. Please note that an airport drop-off service at the completion of the program is not included in the price and must be purchased separately at an additional cost, if required.

Unaccompanied Minor Service: Upon request, FLS will provide the name and contact information of a specific designated driver to the agent and airline for pick-up and provide chaperone service to airport security for airport drop-off. Any students requesting Unaccompanied Minor Service from the airline must also select the FLS Unaccompanied Minor Service. Cost is $100.00 round-trip.

3. Arrivals and Program Commencement

Students may arrive at their housing after 2 PM on the Sunday before their program starts. Students are expected to leave their housing by noon on the Saturday after the end of their last week of classes.

4. Books

Core class textbooks are included in the package price. If a student wishes to purchase their elective class book, then FLS will quote a price for purchase.

5. Cancellations, Terminations and Refunds

Cancellation Prior to the Start of Class: If an applicant accepted by FLS cancels prior to the start of scheduled classes, the institution will refund all monies paid, less any actual housing costs incurred by the institution and a maximum total of $500.00 identified non-refundable charges including any application/registration fee, courier fees, and travel cancellation insurance.

Cancellation Prior to the Start of Class or No Show: If an applicant accepted by FLS enters the United States on an I-20 obtained through the institution and subsequently cancels prior to the start of scheduled classes or never attends class (no show), FLS will retain:

* For a program of less than 12 weeks, all the tuition charges for up to four weeks of the first term, actual housing costs incurred by FLS, and a maximum total of $500.00 for non-refundable charges including any application/registration fees, courier fees, and travel cancellation insurance.

* For a program of 12 weeks or more, all the tuition charges for up to six weeks of the first term, any actual housing costs incurred by FLS and, a maximum total of $500.00 for non-refundable charges, including any application/registration fee, courier fees, and travel cancellation insurance.

Withdrawal: FLS shall refund 100 percent of the amount paid for tuition, less an application fee of $150, if notice of cancellation is made through attendance at the first class session, or the seventh class day after enrollment, whichever is later.

For students who withdraw before completing 60% of their program, FLS will retain a prorated amount of tuition based on the published price for the period studied.

For students who withdraw after completing 60% of their program, FLS will retain all charges for the program.

In regard to program extensions: For students who withdraw before completing 60% of any additional program of study (extension), FLS will retain a prorated amount of tuition. For students who withdraw after completing 60% of any additional program, FLS will retain all of the charges for the program.

Students who are terminated due to violation of FLS' written disciplinary and/or attendance policies, or local, state, or federal law are not eligible for a refund.

Health insurance fees can only be refunded for complete 4-week terms that are not completed. Health insurance fee refunds are not prorated on a weekly basis. FLS will refund all fees within 45 days from the student's last date of attendance or date of determination. All refund requests must be made in writing.

Homestay Refund: No refunds will be given for the first four weeks of accommodation. If 25% or less of the program has been completed 50% of the unused accommodation portion will be refunded. If more than 25% and less than 50% has been completed, 25% of the unused accommodation portion will be refunded. If more than 50% of the program has been completed, no accommodation refund will be made.

Homestay Transfers: If you are living with a homestay family and want to transfer to another homestay family after the first week trial period, you must notify your original homestay family 15 days in advance. There is a $150.00 housing transfer fee that must be paid to FLS International prior to transfer.

Dormitory & Apartment Refund and Cancellation Policy: Students who are placed in FLS-arranged apartments or dormitories for a fixed period of time are bound to stay for the duration of that contracted period. Early move-out will result in a forfeiture of all remaining unused rent fee. Note that this includes if a student moves out during a vacation break. Early move-out students can avoid rent forfeiture if another student can be found to move-in for the remainder of the contracted housing term. Students will be solely responsible for finding another student to take their place. The FLS Housing Coordinator and/or apartment manager must approve the new student before he/she is allowed to move in.

6 . Homestay Placement Fee

An administrative fee of $200 to process the student's FLS accommodation. This fee is non-refundable.

7. Change of Housing Fee Assessment

When students change their housing option from a lesser fee amount to a greater fee amount (for example, when a student changes from twin room to single room or from no housing to dormitory), students must:

A. Pay the $150.00 Housing Change Fee.

B. Pay the basic housing charge for twin room (if moving from no housing to ahousing option).

C. Pay any supplemental fees (or the difference between supplemental fees) as noted on the current FLS price sheet. (For example, a student changing from Twin Room to Single Room would pay a supplement of $100.00 per week).

8. Dormitory and Meal Plans

For students that have purchased dormitory housing or a meal plan through the Host College or University, please note that the school cafeteria will be closed or have limited service during University vacation periods. FLS will provide an alternative meal plan during these times.

9. Homestay Policies

FLS will not place a student in a home with another student with the same native language, unless specifically requested to do so. FLS will not place students of opposite genders in the same family.

FLS offers various price ranges for different homestay situations. A 'single room' placement refers to a home with two or more students, but where each student has their own room. A 'twin room' placement refers to homes in which two students share the same room.

10. Homestay Process

I. FLS places each student into his or her homestay upon arrival to the U.S. FLS students that have requested our Airport Pickup Service receive a friendly greeting at the airport upon their arrival in the United States and are taken to their homestay accommodation directly via a comfortable FLS Shuttle Bus.

II. Each student goes through the placement process.

Homestay placements are administered as follows:

A. Family members receive the student's application in advance of the student's arrival and students receive the homestay family's information in advance of their departure from their home country.

B. Upon arrival an FLS Homestay representative presents the student to the family and conducts a homestay orientation.

C. The homestay family and student thoroughly read an agreement outlining the conditions of the homestay including use of the laundry room, kitchen facilities, meals, telephone, and other details of day-to-day homestay life. Families and students also receive a 24-hour FLS contact number for any urgent situation requiring special assistance.

D. The first seven days of the homestay are a probationary period. Students can change homestay families during this period if they are unhappy or uncomfortable with any aspect of their experience without an additional charge.

E. Upon completion of the homestay assignment, students complete an evaluation form grading the homestay on a variety of categories, including friendliness, meal quality, family interaction, house conditions, etc. These evaluations are used for future student placements.

11. Homestay Selection Process

A. FLS operates full 'in-house' homestay services.

This means that we do not use outside homestay agencies in our careful selection process or in our homestay administration. FLS maintains a full-time, 'in-house' homestay coordinator at each center to insure direct and prompt attention to the concerns of homestay students and families. The pool of FLS families is contained in a homestay computer database that assists in matching a student's desired homestay conditions (e.g. pets or no pets, children or no children, smoking or no smoking, etc.).

B. Each new family must go through a strict selection process.

The family selection process is as follows:

A. We obtain family applicants through referrals from existing FLS families, area churches, and community service organizations (e.g. Elks Clubs, Lions Club, PTA, etc.).

B. Families must complete a detailed application including reference information from relatives, friends and employers. We contact these references to insure the family's solid community reputation as well as for student security and satisfaction.

C. The FLS Homestay Coordinator visits the homestay applicant for an interview and home inspection. The homestay must be thoroughly clean, comfortable and secure and the student's room furnished appropriately with a bed, dresser and desk. In addition, the homestay must be within 30 minutes to the student's school by bus, with a maximum of one bus transfer.

12. Holidays

FLS International offices will be closed on the following days for 2015:

January 1, February 16, May 25, July 3, September 7, November 26, November 27, and December 25.

13. Insurance

All international students must hold medical insurance during their stay in the United States. If an applicant cannot provide written proof of insurance before arrival, that student must purchase medical insurance for the duration of his or her stay.

14. Payments

Please make all fees payable to FLS International and mail them to: 301 North Lake Avenue, Suite 310, Pasadena, CA, USA, 91101. Wire transfers should be sent to: FLS International Account # 716045067 Transit # 121100782 Swift Code# BWSTUS66 Bank of the West, 100 S. Garfield, Alhambra, CA 91801 TEL: 626-289-5141.

Please indicate the student's name, the date, the amount of the transfer, and the invoice number on the wire.

We also accept VISA, MasterCard, and American Express credit cards as a form of payment.

Payments not received seven days prior to the student's start date will be charged a late fee.

15. Promotions

FLS welcomes your ideas about potentially lucrative advertising options and academic programs. Please do not hesitate to contact us by fax at 626-795-5564 or by e-mail at fls@fls.net should you encounter any worthy magazine or newspaper displays, well-attended student fairs, or ideas for innovative new programs. We look forward to rewarding your efforts.

16. Reporting

In order to be activated and registered in SEVIS, F-1 students must report to their FLS International campus in person, and enroll and register in classes. The enrollment process includes paying tuition and completing the student contract.

17. Student Behavior

FLS realizes that it can be difficult for students to adjust to new environments. Our advisors are experienced in dealing with these issues and will make every effort to help students cope with stressful circumstances.

However, FLS International reserves the right to expel students from any of its programs for reasons of extreme disregard of school regulations or behavior policies, illegal activities or inappropriate or illegal use of drugs or alcohol, as defined by FLS International and the Center Director or Program Coordinator at the site.

In the rare occasion that such a situation occurs, a student will first be placed on probation (given a verbal and/or written warning) and the agent will be notified. A second instance of unacceptable behavior may result in suspension (removal from the program for several days) or expulsion (complete removal from the program and a request that the student immediately return to his/her home country at their own expense).

The decision of FLS International in such matters will be final and no refunds will be issued in such cases.

18. Transportation

Students aged 15 and older should expect to use public transportation to travel to and from school. On occasion, FLS may accept a student under the age of 15 for our programs. In this case, FLS strongly recommends the students not use public transportation alone. FLS will arrange alternate, supervised, transportation for these students at an additional cost of $50.00 per week.

19. Visa Denial

"Visa Denial" occurs when a potential student, who has made payment to FLS, is denied an F-1 Student Visa by the U.S. consulate in his or her home country. In this case, FLS will retain payment for application, accommodation placement, express mail and other applicable fees for services rendered (excluding tuition) not to exceed US $500.00.

20. Family Visitation

For minor students (under the age of 18) who intend to arrange a visit with relatives during their FLS program, the student's parent or guardian must complete and sign a Family Visit Authorization form. This form may be obtained upon request from any FLS staff member or agent.

Prices and schedules are subject to change throughout the year.